Are you looking for an exciting career opportunity in the banking sector? Capitec Bank, one of South Africa’s leading retail banks, is hiring Service Consultants. This role is perfect for individuals who are passionate about customer service and helping clients optimize their banking experience. With just a Grade 12 qualification, you can apply and embark on a rewarding career journey.
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Why Work at Capitec Bank?
Capitec Bank is dedicated to enhancing the lives of its clients through efficient and straightforward banking services. Known for its innovative approach, Capitec is South Africa’s second-largest retail bank, boasting millions of satisfied customers. The bank’s mission is to simplify banking, making it easier for clients to manage their finances, ultimately helping them live better lives.
As a Service Consultant at Capitec Bank, you will play a crucial role in delivering top-notch service by understanding and addressing clients’ needs through Capitec’s Global One product offering. This product is designed to provide clients with an all-in-one banking solution, simplifying their financial lives.
What Does a Service Consultant Do?
A Service Consultant at Capitec Bank ensures that clients have an exceptional banking experience. This includes assisting clients with everyday banking needs, providing information on Capitec’s products, and solving customer queries. You will be the face of Capitec Bank, helping customers understand how to bank smarter and live better.
Minimum Requirements to Apply
Capitec Bank is looking for dynamic individuals who meet the following minimum requirements:
- Experience:
- Minimum: 3 to 6 months of experience in a customer service role, ideally in retail, financial, or banking environments.
- No experience? Capitec will also consider candidates with a relevant tertiary qualification.
- Ideal: Over a year’s experience in client service within the banking or retail sector, with proven sales and customer interaction skills.
- Qualifications:
- Minimum: Grade 12 National Certificate or Vocational equivalent.
- Additional qualifications: A tertiary qualification in Commerce, Finance, or a related field will be beneficial, as well as certifications in Banking or Finance.
- Knowledge:
- Basic understanding of financial calculations.
- Familiarity with customer service environments, especially in retail or banking.
- Ideal: In-depth knowledge of Capitec’s products and services, as well as familiarity with internal business processes and organizational policies.
Essential Skills for Success
To excel as a Service Consultant, you should possess the following skills:
- Communication skills: Clear, concise, and friendly communication with clients.
- Interpersonal skills: The ability to manage relationships effectively and handle client interactions professionally.
- Technical skills: Proficiency in basic computer programs, including MS Word, MS Excel, and MS Outlook.
These skills will enable you to provide superior service, helping customers make the most of their banking experience with Capitec.
Employment Conditions
Capitec Bank requires all potential candidates to meet specific employment conditions. These include:
- Clear criminal and credit record: Candidates must have a spotless background check.
- Fingerprint recognition: Your fingerprints must be detectable and recognizable within Capitec’s internal electronic banking system.
| Service Consultant | Operations | Nongoma, KwaZulu-Natal, ZA | |
| Service Consultant | Operations | Thaba Nchu, Free State, ZA |
How to Apply for the Capitec Bank Service Consultant Position
If you meet the above requirements and are passionate about providing excellent service in the banking industry, Capitec Bank wants you! The application process is straightforward, and you can apply online.
Simply click on the relevant link and apply through Capitec’s official website.
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Commitment to Employment Equity
Capitec Bank is committed to promoting diversity in the workplace. The bank strives to achieve its employment equity goals by considering all qualified individuals, and appointments are made to support these objectives wherever possible.
Why Capitec Bank is the Right Place for You
Capitec Bank is more than just a bank; it’s a place where your career can grow. The bank values innovation, customer satisfaction, and employee development. Working at Capitec means being part of a company that encourages growth, both professionally and personally. Whether you have experience in customer service or are looking to start a career in banking, Capitec offers a dynamic work environment where you can thrive.
Take the Next Step in Your Career with Capitec Bank
Capitec Bank is constantly expanding and looking for individuals who can contribute to its vision of transforming banking in South Africa. With just a Grade 12 qualification, you can start your journey toward a fulfilling career in one of the country’s leading retail banks.
Don’t miss out on this opportunity. Apply today and join the Capitec family!
