If you’re seeking a rewarding career in the banking industry and have a Matric certificate, Capitec offers exciting opportunities for you. The role of a Service Consultant at Capitec is designed to enhance client satisfaction by delivering top-notch service, meeting client needs, and promoting the bank’s innovative Global One product. In this article, we’ll guide you on how to apply and what you need to succeed in this position.
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What Is the Role of a Capitec Service Consultant?
The primary purpose of a Service Consultant at Capitec is to support clients by providing excellent service and helping them “Bank Better and Live Better.” This is achieved through offering the Global One product suite, a unique package designed to simplify banking. Your role will involve exceeding client expectations, solving queries, and delivering exceptional customer service.
Key Experience and Qualifications Required – Service Consultant
Minimum Experience
- 3 to 6 months of client service experience: Whether it’s in retail, financial services, or a banking environment, this entry-level experience is crucial. It shows that you’ve interacted with clients and understand the importance of customer satisfaction.
- No experience? No problem! If you have a relevant tertiary qualification, you can still apply even without prior work experience. This is a great opportunity for recent graduates who are looking to enter the banking industry.
Ideal Experience
- Over 1 year of client service experience: If you’ve been in a customer-facing role for more than a year, particularly in retail or banking, you’ll stand out as an ideal candidate. Capitec values individuals who have a proven ability to engage with clients and deliver sales results.
Required Educational Qualifications – Service Consultant
To be eligible for this position, here are the necessary qualifications:
- Minimum qualification: A Grade 12 National Certificate or Vocational qualification is essential.
- Preferred qualifications: A relevant tertiary qualification in fields such as Commerce or Finance will give you an edge. Additionally, certification in banking or financial services can further enhance your chances.
What Knowledge and Skills Are Needed?
Basic Knowledge Requirements
To succeed as a Service Consultant at Capitec, you’ll need a firm understanding of:
- Basic mathematical calculations: You’ll need to perform calculations related to banking and client accounts.
- Retail or consumer service environments: Having experience in these areas will help you understand client expectations and improve service delivery.
Ideal Knowledge for Success
- Capitec Bank Products: Familiarity with the bank’s offerings, including the Global One product, will give you a head start in this role.
- Internal Business Processes and Procedures: Understanding Capitec’s internal workings, including its Branch Credit Granting Policy (BCGP), will help you navigate daily responsibilities more efficiently.
Essential Skills for Service Consultants
In addition to the qualifications and experience, you must possess several key skills to thrive in this role:
- Communication skills: Clear, concise communication is vital when interacting with clients and colleagues.
- Interpersonal and relationship management skills: You’ll need to build and maintain strong relationships with both clients and co-workers.
- Computer literacy: Proficiency in MS Word, MS Excel, and MS Outlook is necessary to manage daily tasks efficiently
Conditions of Employment
Capitec has certain employment conditions that candidates must meet to be considered for the Service Consultant role:
- Clear criminal and credit record: You must have a clean criminal and credit history.
- Recognizable fingerprints: Your fingerprints need to be detectable in Capitec’s internal electronic banking system.
How to Apply for the Service Consultant Role at Capitec
Capitec is committed to building a diverse workforce and achieving employment equity goals. To apply for the Service Consultant position with your Matric qualification, click on the link below and follow the instructions provided.
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By becoming a Service Consultant at Capitec, you’ll have the opportunity to positively impact the lives of clients, helping them manage their finances more effectively. This role offers an excellent pathway into the banking industry, with opportunities for growth and career advancement.
Conclusion
Applying for a Service Consultant job at Capitec with your Matric qualification is a great way to start or advance your career in the banking industry. Whether you’re an experienced customer service professional or a recent graduate with a tertiary qualification, this role offers an exciting opportunity to contribute to Capitec’s mission of helping clients “Bank Better and Live Better.” Take the first step today by submitting your application and joining a dynamic and client-focused team.
