Are you passionate about customer service and eager to work in a dynamic environment? The City of Johannesburg is hiring for a Station Assistant: Sales and Customer Care position within the Rea Vaya public transit service. This is a great opportunity for those with experience in customer service and cash handling, who want to make a positive impact in their community. Below, find all the details you need to apply for this role.
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Job Details
- Location: City of Johannesburg
- Job Type: Permanent
- Application Deadline: 12 November 2024
- Salary: R12,620.43 per month (basic salary, excluding benefits)
Minimum Requirements
To qualify for this position, candidates must meet the following criteria:
- Education: Minimum Grade 10 (NQF Level 2)
- Experience: One to two years in customer service and cash handling.
- Residency: Preference will be given to residents of the City of Johannesburg, with proof of residence required upon application.
- Work Environment: Experience in a high-pressure public service setting is an advantage.
Job Overview: Primary Responsibilities
As a Station Assistant in Sales and Customer Care, your primary goal is to deliver exceptional customer service to Rea Vaya clients. The role involves managing sales, interacting with customers, liaising with stakeholders, and performing a range of station–related responsibilities. You will play a key role in ensuring that the service runs smoothly and meets high standards.
Key Performance Areas (KPAs)
The following areas outline your main tasks and responsibilities:
1. Station Inspection and Cash Management
- Perform pre-shift inspections to ensure the station is ready for daily operations.
- Reconcile stock and prepare cash floats before each shift.
2. Card Sales and Top-Up Services
- Conduct card sales and trip top-up transactions, following established policies and standard operating procedures (SOPs).
3. Banking and Cash Transactions
- Handle cash deposits and sales-related banking transactions in line with the organization’s financial policies.
4. Customer Care and Stakeholder Communication
- Deliver high-quality customer service by addressing client inquiries and resolving issues as needed.
- Maintain positive relationships with stakeholders, adhering to SOPs and organizational policies.
5. Resource Management and Operational Oversight
- Monitor and control station assets and resources to ensure they are used efficiently and responsibly.
- Follow policies related to financial and inventory management.
6. Reporting and Administrative Support
- Complete station-related administrative tasks and reporting to support smooth operations.
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Essential Skills and Competencies
To excel in this role, candidates should possess the following competencies:
Leading Competencies
- Communication Skills: Strong verbal skills to engage effectively with customers.
- Numeracy Skills: Basic to advanced arithmetic skills for cash handling.
- Customer Service Skills: Effective interpersonal skills to interact with a wide range of customers.
- First Aid Knowledge: Basic first aid understanding is beneficial.
- Problem Solving: Ability to resolve queries promptly without seeking external assistance.
Core Competencies
- Cash Handling Experience: Familiarity with cash or sales procedures in a retail or public service setting.
- AFC Point of Sale Knowledge: Experience with Automated Fare Collection systems (or similar) is preferred.
- Customer Service Familiarity: Foundational customer service knowledge is a must.
- Teamwork: A cooperative and team-oriented approach.
- Integrity and Ethics: Commitment to professional and ethical standards, including Batho Pele principles (People First).
- Attention to Detail and Quality: Meticulous attention to accuracy and quality in all aspects of the job.
How to Apply
If you meet the requirements and are ready to make a difference, click the button below to apply online. Don’t miss this opportunity to join a dedicated team and contribute to the City of Johannesburg’s commitment to quality public service.
