Are you looking to kickstart your career in customer service? The South African Social Security Agency (SASSA) is offering a fantastic opportunity to join their team as a Call Centre Agent at their Head Office in Pretoria. This permanent position offers a competitive salary, professional growth, and the chance to make a difference in people‘s lives.
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Job Overview
- Position: Call Centre Agent
- Location: Head Office, Pretoria
- Job Type: Permanent
- Closing Date: 7 January 2024
- Salary Range: R202,233 – R235,611 per annum (excluding benefits)
Minimum Requirements
To be eligible for this position, applicants must meet the following criteria:
- Education: A Senior Certificate (NQF Level 4).
- Skills: Strong computer literacy is essential.
- Experience: 0–1 year of relevant work experience.
Knowledge and Abilities:
- Familiarity with the SASSA Act and Social Assistance Act.
- Understanding of SOCPEN systems, legislation, policies, and procedures.
- Awareness of social assistant delegations, standards, and organizational procedures.
Key Responsibilities
As a Call Centre Agent, you will play a vital role in enhancing customer satisfaction by:
- Handling Calls: Efficiently managing incoming and outgoing calls.
- Call Registration & Escalation: Recording customer interactions on the Customer Care Application System and escalating issues as needed.
- Data Updates: Keeping customer information up to date within the integrated system.
- Issue Resolution: Addressing inquiries via email and ensuring timely responses.
- Customer Education: Guiding clients, providing accurate information, and connecting them with the relevant authorities.
- Monitoring Requests: Tracking and resolving issues forwarded to supervisors or back-office teams.
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Why Join SASSA?
- Career Growth: Gain valuable experience in a professional setting.
- Impact: Be part of a team dedicated to improving the lives of South Africans.
- Stability: Enjoy the benefits of a permanent position.
How to Apply
Seize this opportunity to start a fulfilling career with SASSA! Follow these simple steps to apply:
- Visit the official SASSA Careers Portal.
- Fill out the online application form.
- Attach your updated CV and supporting documents.
- Submit your application before 7 January 2024.
Pro Tips for Applicants
- Tailor Your CV: Highlight relevant skills like customer service experience and computer literacy.
- Prepare for Interviews: Familiarize yourself with SASSA’s core values, mission, and services.
- Follow Instructions: Ensure all documents are properly uploaded and the application form is completed accurately.
Don’t miss out on this chance to join a reputable organization and grow your career in the public service sector. Apply now and take the first step toward making a difference!
