Mr Price, a leading retail company in South Africa, offers an exciting opportunity to join their dynamic team as a Call Centre Agent. This role is vital in ensuring exceptional customer service, managing store card applications, and upholding the company’s commitment to operational excellence. Below, we provide a detailed overview of the position, including responsibilities, benefits, qualifications, and how to thrive in this role.
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Key Responsibilities of a Call Centre Agent at Mr Price
Efficient Handling of Customer Inquiries
Our Call Centre Agents play a pivotal role in maintaining customer satisfaction. They address inquiries, process store card applications, and respond to correspondence efficiently, ensuring prompt resolution of any concerns to minimize backlogs and complaints.
Verification of Employment and Personal Information
Agents are responsible for telephonically verifying employment and personal details provided on store application forms. This step is critical for maintaining data accuracy and upholding the integrity of the customer onboarding process.
Updating Customer Databases
Maintaining an up-to-date customer database is essential. Agents update customer details on the relevant debtor systems, ensuring accuracy and supporting smooth operational processes.
Processing Store Card Applications
Outbound agents focus on processing store card applications across all divisions, contributing to an expanded customer and credit base.
Benefits of Joining Mr Price as a Call Centre Agent
Mr Price values its employees and offers a range of benefits to promote growth, wellness, and financial security:
- Incentives for Target Achievement: Hard work and dedication are rewarded with attractive incentives.
- Learning and Development: Access to extensive training programs to support career progression.
- Employee Discounts: Enjoy discounts on merchandise at Mr Price Group stores, including Mr Price Home, Mr Price Sport, and Miladys.
- Share Ownership: After one year of permanent employment, employees can join the share scheme, building long-term financial security.
- Vibrant Work Environment: Be part of a dynamic and energetic team.
- Health and Wellness Programs: Comprehensive benefits to support your physical and mental health.
- Recognition and Rewards: Exciting incentive programs that acknowledge achievements.
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Qualifications and Skills Required
Educational Requirements
- A minimum of Grade 12 (Matric) qualification is necessary to apply.
Experience
- At least one year of call centre experience, preferably in new accounts processing.
- Experience in account applications processing is advantageous.
Essential Skills and Knowledge
- Legislative Knowledge: Familiarity with the Consumer Protection Act, POPI Act, National Credit Act, and ICASA regulations.
- Communication Skills: Clear and effective verbal communication is critical for assisting customers.
- Problem-Solving Abilities: Quick identification of issues and delivery of effective solutions.
- Attention to Detail: Accuracy in data handling and account processing ensures smooth operations.
How to Excel in the Role
Mastering Communication
Excellent communication is the foundation of a successful Call Centre Agent. Agents must deliver clear, empathetic, and professional responses to customer inquiries.
Staying Informed
Familiarity with relevant legislative requirements, such as the National Credit Act and POPI Act, empowers agents to handle sensitive information responsibly.
Building Rapport with Customers
Agents who can establish trust and understanding with customers foster loyalty and enhance the overall customer experience.
Leveraging Technology
Proficiency in the company‘s debtor systems and related tools ensures efficient and accurate data management.
Conclusion
Joining Mr Price as a Call Centre Agent offers an incredible opportunity to grow professionally while enjoying a supportive and vibrant work environment. By excelling in communication, understanding key legislative requirements, and leveraging the provided training and development opportunities, agents can significantly contribute to the success of the company while advancing their careers. Apply today to become a valued part of the Mr Price family.
