Job Overview: The Essential Role of an ATM Admin Clerk
The position of ATM Admin Clerk at Fidelity Services Group represents a pivotal role in ensuring smooth and efficient cash management processes. Reporting directly to the National Reconciliations Manager, this position demands a keen understanding of reconciliation processes, exceptional administrative capabilities, and the ability to handle daily operational tasks with precision.
Thank you for reading this post, don't forget to subscribe!Follow our Whatsapp channel for additional positions without joins: Follow Here
Key Responsibilities of the ATM Admin Clerk
Monthly Cash Orders and Packing Schedules
The ATM Admin Clerk plays a vital role in coordinating and managing monthly cash orders and packing schedules. This includes:
- Communicating with allocated branches to ensure instructions regarding cash orders and re-deposits are clearly understood and implemented.
- Following up on branch compliance with instructions to mitigate errors in packing schedules.
Real-Time Branch Liaison and Issue Resolution
- Act as the primary point of contact between branches and management to resolve issues related to cash orders, transfers, and ATM loads in real time.
- Ensure smooth communication between clients and branches regarding daily operations and escalated issues.
Monitoring and Reviewing Branch Captures
- Utilize systems such as I-Cash to monitor branch activities daily, ensuring accurate capturing and reconciliation.
- Provide timely feedback to management based on system data and branch inputs.
Daily ATM Balancing and Claims Management
- Conduct daily balancing of ATM devices, ensuring accuracy and prompt reporting of discrepancies.
- Process and resolve client claims, including those related to cash shortages, surpluses, and technical issues.
Handling CPC Activations
- Manage stained and burnt note cases by activating CPC protocols and ensuring accurate reporting to relevant authorities.
Training and Capacity Building
- Provide training to branch supervisors and Reconciliation Clerks on Capitec ATM processes, ensuring they understand operational requirements and compliance protocols.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Reporting and Log Maintenance
- Maintain a comprehensive log of all reported issues, escalating critical matters to the National Reconciliations Manager.
- Prepare daily operational reports covering:
- Float returns
- Branch recon compliance
- Cash certificates
- Re-deposits
- Submit detailed reports to Capitec and other stakeholders, ensuring clarity and accuracy.
Required Skills and Competencies
Proficiency in Reconciliation Processes
- A strong understanding of financial reconciliation principles, particularly in a cash-handling environment.
Technical and Administrative Skills
- Advanced skills in Microsoft Excel, Word, and Outlook.
- Strong administrative discipline with the ability to coordinate branch supervisors and meet tight deadlines.
Interpersonal and Communication Skills
- Ability to effectively engage with personnel ranging from branch tellers to client management.
- Maintain professionalism and clarity in all communications.
Analytical and Reporting Capabilities
- Generate accurate and insightful daily/monthly reports to aid in strategic decision-making.
The Daily/Monthly Reporting Structure
The ATM Admin Clerk is responsible for delivering structured and comprehensive reports:
- Daily Operations Report: Includes float returns, branch recon status, and cash order checks.
- Issue Logs: Detailed records of cash order discrepancies, ATM technical issues, and other operational concerns.
- Monthly Cash Cycle Reports: Focused on cash order confirmations, highlighting issues, and performance tracking across branches.
Closing Date and Application Information
This role is an exceptional opportunity to join Fidelity Services Group, contributing to a highly organized and secure cash-handling system. Candidates are advised to apply before the closing date of February 17, 2025, ensuring all required documentation is submitted.
