Job Opportunity: Call Centre Administration Clerk
Company: AVBOB
Location: Centurion
Job Reference Number: 709BSCC04
Department: OPERATIONS SUPPORT ALTERNATIVE DISTRIBUTION (118)
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Follow our Whatsapp channel for additional positions without joins: Follow Here
Job Overview
AVBOB, a leader in the insurance industry, is seeking a dedicated and detail-oriented Call Centre Administration Clerk to join our Alternative Channels department in Centurion. This role plays a crucial part in ensuring efficient communication and administrative support between AVBOB and external call centres. If you have a strong administrative background with call centre experience, this is an opportunity to contribute to a dynamic and professional team.
Key Responsibilities
1. Administrative Support for External Call Centres
- Process and manage daily administrative requests received from external call centres.
- Ensure timely and professional communication of information to external clients and call centre agents.
- Maintain accurate records of all transactions, changes, and service requests.
2. Policy and Client Data Management
- Handle all policy-related changes, including additions, increases, reinstatements, and cancellations.
- Coordinate debit order deductions and implement necessary modifications.
- Verify and execute requested changes accurately in collaboration with other departments.
- Generate and distribute client quotations and policy information as requested.
3. Compliance and Quality Control
- Retrieve and provide voice recordings for the complaints department to resolve disputes effectively.
- Maintain compliance by ensuring all administrative changes and new business transactions are stored securely.
- Monitor and track provisional lapse data and non-payments, distributing reports to call centres monthly.
- Collaborate with the Quality Assurance Clerk to review call centre performance and compliance standards.
4. Reporting and Documentation
- Document and communicate administrative request statuses, production outcomes, and quality feedback.
- Assist in preparing reports for management and other relevant stakeholders.
- Participate in collaboration meetings to discuss performance updates and process improvements.
5. Lead Generation Assistance
- Support specific call centres in lead generation activities.
- Ensure proper documentation and tracking of leads received from various sources.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Qualifications and Experience
- Education: Minimum Grade 12 (Matric)
- Experience: 1-2 years of relevant administrative experience (experience in long-term insurance is an advantage)
- Preferred Background: Call centre experience will be beneficial
- Skills:
- Strong communication and interpersonal skills
- Attention to detail and organizational proficiency
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Problem-solving abilities to handle client and administrative queries efficiently
Why Join AVBOB?
- Industry Leader: AVBOB is a well-established insurance provider with a strong reputation for excellence.
- Growth Opportunities: Employees have access to continuous training and career advancement.
- Professional Work Environment: Work in a dynamic and structured setting with a supportive team.
- Competitive Salary: Receive market-related compensation with benefits.
Application Process
Interested candidates should apply via the AVBOB career portal. Ensure that your CV is updated and includes relevant experience and qualifications. Shortlisted candidates will be contacted for further assessments and interviews.
How to Apply
To submit your application, click the link below:
Career Path for a Call Centre Administration Clerk
A Call Centre Administration Clerk role can open doors to several career advancements within the insurance and customer service industries. Below is a typical career progression path:
Conclusion
The Call Centre Administration Clerk position at AVBOB is an excellent opportunity for professionals seeking stability and growth in the insurance industry. With a focus on administrative efficiency, compliance, and customer support, this role is ideal for individuals with attention to detail and a passion for operational excellence. Apply today to join a leading company that values its employees and provides a platform for career development.
