Join Virgin Active as a Service Ambassador – Elevate Member Experience
Virgin Active is seeking dynamic and customer-focused individuals to join our team as Service Ambassadors. This pivotal role ensures a top-tier member experience, from the moment they enter our clubs to the time they leave. If you have a passion for fitness, excellent interpersonal skills, and a drive to enhance customer engagement, this is the role for you.
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📍 Location: South Africa
⏳ Closing Date: 16 February 2025
🌟 Key Responsibilities of a Service Ambassador
1️⃣ Front of House Excellence
- Oversee member entry and exit processes to maintain seamless access control.
- Offer friendly and professional assistance at reception, ensuring all inquiries are handled efficiently.
- Provide clear communication to members and prospective clients about club services.
- Uphold operational standards and adhere to administrative protocols.
2️⃣ Member Engagement & Retention
- Deliver exceptional customer service to meet Net Promoter Score (NPS) and sentiment targets.
- Encourage digital interactions by introducing members to our online platforms.
- Offer tailored digital exercise experiences to align with members’ fitness goals.
- Address and resolve member complaints promptly, fostering positive relationships.
- Promote Virgin Active fitness events to drive engagement and retention.
3️⃣ Ensuring a Premium Member Floor Experience
- Actively promote safe exercise practices within the club.
- Monitor adherence to club rules, operational guidelines, and safety protocols.
- Maintain floor cleanliness and ensure that all fitness spaces are presentable.
4️⃣ Training & Self-Development
- Participate in ongoing training to stay updated on best practices and club standards.
- Leverage digital platforms to enhance knowledge of Virgin Active’s fitness offerings.
- Maintain a customer-first mindset and align with the company’s core values.
📌 Minimum Requirements – What You Need to Apply
To excel in this role, you must possess:
- Grade 12 Senior Certificate (or NQF Level 4 equivalent).
- Completion of the Reception Academy training.
- Strong knowledge of digital platforms and their role in member engagement.
- A solid understanding of Virgin Active’s exercise programs.
- Awareness of customer journey principles and strategies for exceptional service delivery.
- Knowledge of club rules, operations, and safety protocols.
- At least 12 months of experience in a customer-facing role.
- The ability to handle member queries and resolve issues effectively.
🎯 Preferred Skills & Qualities
Virgin Active seeks individuals who embody the following:
- Adaptability: Thrive in a fast-paced, ever-changing environment.
- Curiosity: A drive to learn and grow professionally.
- Winning Mentality: A go-getter attitude, willing to go the extra mile.
- Member-Centric Approach: Passionate about creating positive experiences.
- Growth Mindset: Open to feedback and continuous improvement.
- Trustworthiness: Always act with integrity and in the best interest of members.
- Decision-Making Ability: Take initiative and own responsibilities.
- Action-Oriented Approach: Proactively engage in improving member experiences.
🏆 Additional Desirable Qualifications
- First Aid Level 1 Certification (preferred).
- Strong problem-solving skills to handle member concerns efficiently.
- Excellent communication and relationship-building abilities.
- Conflict resolution expertise for maintaining a harmonious club environment.
- Wellness knowledge beyond traditional gym services.
- High emotional intelligence (EQ) to enhance interpersonal interactions.
This structured engagement ensures that members receive unparalleled service at every touchpoint.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
🚀 Why Join Virgin Active as a Service Ambassador?
At Virgin Active, we are committed to fostering a supportive and energetic environment for both our employees and members. This role offers:
- Opportunities for career advancement within the fitness and wellness industry.
- Comprehensive training programs to enhance skills and knowledge.
- A dynamic work environment that promotes health, fitness, and well-being.
- A chance to make a real impact in people’s lives by encouraging healthier lifestyles.
If you are passionate about fitness, thrive in customer–facing roles, and want to be part of a global fitness brand, apply now to become a Virgin Active Service Ambassador!
📅 Application Deadline: 16 February 2025
📩 How to Apply
Submit your application today via the Virgin Active Careers Portal or visit your nearest club to inquire about the process. Don’t miss this exciting opportunity to be part of a leading fitness brand that values excellence, engagement, and energy.
