Join a Leading Financial Institution in South Africa
Are you a detail-oriented professional with a passion for operational excellence? RMB/FNB is seeking a skilled Operations Administrator to join our dynamic team. If you thrive in a fast-paced environment, excel in customer service, and have experience in financial services, this opportunity is for you.
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Role Overview
As an Operations Administrator, you will play a pivotal role in ensuring seamless operational processes within the WB Motor Sales Channel. Your responsibilities will include handling dealer transactions, managing financial operations, and delivering top-tier customer service. You will collaborate with cross-functional teams to optimize workflow efficiency and maintain high compliance standards.
Key Responsibilities
1. Customer Service Excellence
- Build and maintain strong relationships with dealers and OEMs.
- Address and resolve customer queries efficiently.
- Ensure high-quality, accurate data capturing and transaction processing.
- Deliver solutions that align with operational plans and service standards.
2. Operational Process Management
- Process releases, transfers, buyouts, and sales cancellations.
- Manage dealer floorplans to ensure smooth financial operations.
- Ensure compliance with organizational policies and regulatory requirements.
- Continuously seek ways to improve operational efficiency.
3. Compliance and Risk Management
- Adhere to governance policies, legislative standards, and compliance regulations.
- Implement procedural safeguards to mitigate operational risks.
- Respond effectively to audit findings and adapt processes as required.
4. Performance Improvement and Innovation
- Identify opportunities for personal and team development.
- Utilize feedback mechanisms to enhance service delivery.
- Propose and implement innovative solutions for operational enhancements.
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Qualifications and Experience
- Educational Requirement: Matric certificate or relevant qualification.
- Experience: 2-5 years of experience in operations administration within the financial services industry.
- Strong analytical and problem-solving skills.
- Ability to work independently while contributing to a collaborative team environment.
Why Join Us?
At RMB/FNB, we value our employees and provide a supportive work environment that fosters professional growth. Here’s what you can expect:
✅ Opportunities to network and collaborate with industry professionals. ✅ A challenging and stimulating work environment. ✅ Opportunities to drive innovation and enhance operational processes. ✅ A culture that values adaptability, analytical thinking, and teamwork.
How to Apply
If you are ready to take your career to the next level, apply now! We encourage individuals who are passionate about operational excellence to submit their applications before the deadline.
📌 Note: Applications will not be accepted after the closing date. Be sure to submit your application in advance.
FirstRand Group is committed to employment equity and supports the recruitment of individuals with disabilities. Candidates may voluntarily disclose their disability status, and all information will be kept confidential unless required by law.
Take the next step in your career—join us at RMB/FNB and be part of a team that shapes the future of financial operations!
