Deposita SA, a leading cash management company specializing in smart solutions for the banking, retail, and wholesale sectors, is seeking an Inception Administrator to join their Inception Department. The successful candidate will report to the Inception Office Manager and play a crucial role in ensuring customer satisfaction by delivering high-quality services. This position requires a self-starter with a strong understanding of technical support, adherence to company policies, and the ability to drive results while upholding the organization’s values.
Thank you for reading this post, don't forget to subscribe!Follow our Whatsapp channel for additional positions without joins: Follow Here
Location: Midrand, Gauteng
Job Type Classification: Permanent
Closing Date: 11 March 2025
Salary: Market Related
Role Responsibilities:
- Client Cards Processing
- Create and load client cards as per the specified Standard Operating Procedures (SOP).
- Ensure all cards meet quality standards before distribution.
- Coordinate delivery calls initiated by the call center.
- Follow up with operations to ensure timely and accurate card delivery.
- Communicate card shipment updates to clients via email.
- Maintain accurate records of waybill numbers for traceability.
- Provide regular updates to clients until successful card delivery.
- Email and Telecommunication Management
- Monitor and manage incoming emails promptly.
- Respond to client queries and requests efficiently.
- Organize and categorize emails for easy retrieval.
- Ensure all email communications comply with company policies.
- Use email rules and filters to manage inbox effectively.
- Regularly review and clean up the email inbox.
- Collaborate with team members on email-related tasks.
- Resolve technical or email delivery issues promptly.
- Update email distribution lists as needed.
- Maintain confidentiality and security of sensitive information.
- Manage the cardless process and attend to phone and mobile communication platforms.
- General Inception Duties / Standing in for Team Members
- Take over ongoing responsibilities and projects of absent team members.
- Respond to critical emails and messages on behalf of the absent team member.
- Attend meetings and provide updates on the absent team member’s tasks.
- Address urgent issues related to the team member’s duties.
- Coordinate with other team members to ensure workflow continuity.
- Prioritize tasks based on the absent team member’s responsibilities.
- Communicate temporary changes to relevant stakeholders.
- Document decisions and actions taken during the stand-in period.
- Collaborate with the team to meet project deadlines.
- Provide updates and handover information upon the team member’s return.
- Standard Operating Procedures (SOP)
- Adhere to company policies to safeguard business information, including:
- Information Security Policy.
- Acceptable Use Policy.
- Crisis Management Plan.
- Password Criteria.
- Information Security Roles and Responsibilities.
- Disseminate safety information as required.
- Follow Inception Procedures and Policies.
- Adhere to G4S Deposita’s Clean Desk Policy.
- Adhere to company policies to safeguard business information, including:
- Health and Safety
- Report safety incidents to relevant parties.
- Discuss safety incidents at all levels.
- Follow up on tasks assigned by management, safety representatives, or committees.
- Comply with workplace safety regulations and guidelines.
- Disseminate safety information as needed.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
The Ideal Candidate:
- Qualifications & Technical Experience:
- Grade 12 Qualification.
- Computer literacy: Proficiency in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Collaborative and problem-solving mindset.
- Skills & Attributes:
- Ability to perform under pressure.
- Adaptability to changing conditions.
- Attention to detail.
How to Apply:
Click the button below to apply online.
