Overview of Administrative Clerk Roles
The role of an Administrative Clerk within the Department of Health is integral to the efficient functioning of healthcare services. These professionals are responsible for a range of administrative tasks that support the daily operations of health facilities, ensuring that patient records, scheduling, and communications are handled promptly and accurately.
ADMINISTRATIVE CLERK: REVENUE MANAGEMENT REF NO: NCDOH 129/2024 (X21 POSTS)
SALARY : R216 417 per annum (Level 05)
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Administrative Clerks serve as the backbone of the healthcare system, facilitating the smooth operation of clinics, hospitals, and other healthcare institutions. This role requires a combination of organizational skills, attention to detail, and the ability to handle sensitive information with the utmost confidentiality.
Key Responsibilities of an Administrative Clerk
Administrative Clerks in the Department of Health are tasked with a variety of duties that include, but are not limited to:
- Managing Patient Records: Maintaining accurate and up-to-date patient files is crucial. Administrative Clerks ensure that all records are correctly filed, easily accessible, and handled in compliance with healthcare regulations.
- Scheduling Appointments: Efficient scheduling is vital to the operations of healthcare facilities. Clerks coordinate appointment bookings, manage cancellations, and ensure that patient flow is smooth and efficient.
- Handling Correspondence: From emails to physical mail, Administrative Clerks are responsible for managing all incoming and outgoing communications. This includes distributing mail to the appropriate departments and ensuring that urgent communications are prioritized.
- Financial Administration: Clerks often assist with basic financial tasks such as processing invoices, managing petty cash, and ensuring that all transactions are recorded accurately.
- Data Entry and Reporting: Accurate data entry is essential for maintaining the integrity of healthcare records. Clerks are also responsible for generating reports as required by management, ensuring that data is presented clearly and accurately.
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Qualifications and Skills Required
To qualify for an Administrative Clerk position within the Department of Health, candidates must typically possess:
- Educational Background: A minimum of a high school diploma is usually required, though some positions may prefer candidates with additional certifications in office administration or related fields.
- Computer Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with electronic health record (EHR) systems is essential.
- Communication Skills: Strong written and verbal communication skills are necessary for effective correspondence and interaction with patients, healthcare professionals, and other staff members.
- Organizational Skills: The ability to manage multiple tasks, prioritize duties, and maintain accurate records is crucial for success in this role.
- Attention to Detail: Given the nature of healthcare data, accuracy is paramount. Clerks must be meticulous in their work to prevent errors that could impact patient care.
Career Advancement Opportunities
Starting as an Administrative Clerk can be the first step toward a rewarding career in healthcare administration. With experience and further education, clerks can advance to higher positions such as:
- Administrative Assistant: In this role, individuals take on more complex administrative tasks, often supporting higher-level executives or department heads.
- Office Manager: Office Managers oversee the daily operations of a healthcare facility, ensuring that administrative processes run smoothly and efficiently.
- Healthcare Administrator: With additional qualifications, clerks can progress to roles that involve managing entire healthcare facilities or specific departments within larger institutions.
Application Process for Administrative Clerk Positions
The application process for an Administrative Clerk position at the Department of Health typically involves the following steps:
- Submitting an Application: Candidates must complete an application form, providing details of their qualifications, experience, and skills. A well-crafted resume and cover letter are also essential.
- Screening and Shortlisting: Applications are screened based on the required qualifications and experience. Shortlisted candidates are invited for an interview.
- Interview: The interview process may include multiple rounds, focusing on both technical skills and behavioral competencies. Candidates should be prepared to discuss their experience in detail and demonstrate their suitability for the role.
- Background Checks: Successful candidates may undergo background checks, including verification of qualifications and previous employment.
- Offer and Onboarding: Once a candidate is selected, they receive a job offer and undergo the onboarding process, which includes orientation and training.
APPLICATIONS :
Please note applications can be hand delivered to HRM 3rd Floor Admin Building at Robert Mangaliso Sobukwe Hospital, couriered via postal services to 144 Du Toitspan Road,at Robert Mangaliso Sobukwe Hospital or E-Mailed at rmshhr@ncpg.gov.za.
Applications for Frances Baard District: must be e-mailed to nchealthhrfbd@ncpg.gov.za, hand delivered or couriered via postal services to 119 Green Street, Riveria, Tel No: Kimberley.
Applications for John Taolo Gaetsewe District: must be e-mailed to lmoemedi@ncpg.gov.za, hand delivired or couriered via postal services to 1 Petso Street, Kagisho Health Centre, Mothibistad.
Applications for Namakwa District: must be e-mailed to eacloete@ncpg.gov.za and hand delivered or couriered via postal services to 7 River Street, Springbok, Postal address: Private Bag x10, Springbok, 8240.
Applications for Pixley Ka Seme District: must be e-mailed to nchealthhrPixley@ncpg.gov.za or hand delivered or couriered via postal services to Van der Merwe Street, De Aaar, 7000.
Applications for Dr. Harry Surtie Hospital: must be emailed to john.berend@ncdoh.gov.za or hand delivered or couriered via postal services to Corner Upington 26 and Turner Road, Upington Northern Cape, 8800.
Conclusion
The role of an Administrative Clerk within the Department of Health is a critical one, offering a stable career path with opportunities for advancement. By ensuring that all administrative tasks are handled efficiently, clerks play a key role in supporting the overall functioning of healthcare services. Aspiring candidates should focus on developing strong organizational skills, attention to detail, and proficiency in relevant software to succeed in this role.
