Administrator Position at Standard Bank
Thank you for reading this post, don't forget to subscribe!Location: Multiple Provinces
Employment Type: Permanent
Application Deadline: Not Specified
Salary: Competitive, Market-Related
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Job Summary
Standard Bank is hiring a skilled Administrator to handle product management, inquiry resolution, exception processing, and payment administration. This role requires a proactive approach to meet diverse stakeholder needs across multiple channels. The ideal candidate will not only manage daily responsibilities but also assist junior team members in executing their tasks. Additionally, they will work closely with the manager to balance team workflows and maintain high service standards for an exceptional customer experience.
Key Responsibilities and Deliverables – Administrator
The successful candidate will be responsible for several key areas within Standard Bank’s operations. Below is a detailed breakdown of the role’s main functions:
- Foreign Currency Transactions: Ensure the accurate booking and processing of foreign currency transactions by following established guidelines and policies to uphold service standards.
- Customer Service Excellence: Deliver exceptional service to both internal and external clients by thoroughly understanding their needs and providing tailored solutions that enhance the client experience.
- Risk Management: Identify and report any suspicious activities that may compromise the bank’s assets or contravene anti-money laundering (AML) and know–your-customer (KYC) regulations. Notify the manager promptly to implement appropriate risk mitigation measures.
- Operational Improvement: Analyze operations to pinpoint areas needing improvement. Provide actionable recommendations to the operations management team, with a strong focus on streamlining cross-functional processes.
- Team Coordination: Work closely with team members to maintain seamless internal coordination and ensure smooth execution of responsibilities within the department.
Minimum Qualifications – Administrator
Educational Requirement: High School Diploma / Secondary Education / Matric
Experience Requirement: Minimum of 3-4 years of experience in general banking
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Core Competencies
This role requires proficiency in several core competencies to meet Standard Bank’s high standards:
- Customer Relationship Management: Strong focus on understanding and fulfilling customer needs to build and maintain long-lasting relationships.
- Business Intelligence: Ability to analyze and interpret data to support informed decision-making within the team.
- Continuous Improvement Mindset: Commitment to identifying areas for improvement and implementing initiatives to enhance operational efficiency.
- Commercial Awareness: Knowledge of the financial landscape and an understanding of how various factors impact Standard Bank’s services and customer relationships.
- Risk Mitigation Expertise: Experience in identifying and managing potential risks to ensure compliance with regulatory requirements and internal policies.
- Problem-Solving Skills: Ability to approach challenges with innovative solutions, fostering a positive and productive work environment.
How to Apply
To join Standard Bank as an Administrator and contribute to a high-performing team, click the application button below and submit your application online. Don’t miss the chance to be part of a dynamic organization dedicated to delivering unparalleled customer service and operational excellence.
