If you’re looking for a dynamic role in the education sector, this Call Centre Operator position offers an exciting opportunity. Available in various provinces, this role involves direct communication with current and potential students, as well as their families. If you’re skilled in cold calling and telephonic consultations, this might be the ideal job for you. Here’s everything you need to know about the responsibilities, requirements, and benefits of this role.
Thank you for reading this post, don't forget to subscribe!Follow our Whatsapp channel for additional positions without joins: Follow Here
Job Location and Classification
- Location: Various provinces
- Job Type: Fixed-term contract
- Salary: Competitive and market-related
- Closing Date: Not specified
Duties and Responsibilities
As a Call Centre Operator, your primary responsibility will be to promote Rosebank College by engaging with current and potential students. Here’s a breakdown of the tasks you will handle:
Cold Calling and Lead Generation
- Engage Current Students: Review the student database and connect with existing students to ask for referrals.
- Family Outreach: Communicate with the parents of current students and inquire about the possibility of their siblings enrolling at Rosebank College.
- Re-engage Dormant Students: Identify and re-establish contact with former students in the database who may be interested in resuming their education.
- Brand Promotion: Reach out to new prospects and share information about Rosebank College to increase enrollment.
Telephonic Consultations and Guidance
- Initial Contact: Call prospective students and introduce the Rosebank College brand.
- Career Path Consultations: Conduct phone interviews to help potential students explore various career opportunities.
- Schedule Phone Consultations: Organize phone consultations with potential students, explaining the interview process and objectives.
- Database Entry: Collect relevant information from students and update the college‘s database.
- College Philosophy: Share the values and philosophy of Rosebank College with potential students to help them understand what the institution stands for.
- Career Exploration: Ask specific career-related questions to assist students in determining which courses may be the best fit for their goals.
- Course Explanation: Provide detailed information about available courses and verify that students have a clear understanding of what is offered.
- Answering Questions: Address any questions or concerns prospective students might have about enrollment, courses, or the college.
- Application Process Guidance: Advise students on the steps to get admitted into Rosebank College and make sure they are aware of the application deadlines.
- Build Rapport: Throughout the interview process, maintain a positive relationship with the students to build trust and encourage enrollment.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Minimum Qualifications and Requirements
To excel as a Call Centre Operator for Rosebank College, you’ll need to meet the following requirements:
Qualifications
- Matric Certificate (NQF Level 4): A high school diploma or equivalent is the minimum educational requirement.
- Sales Qualification: A sales qualification is preferred but not mandatory.
Experience
- Sales Experience (1 Year): At least one year of experience in sales is highly desirable.
Key Competencies and Skills
The ideal candidate will demonstrate the following key competencies:
- Time Management: Ability to manage time effectively, balancing multiple tasks and deadlines.
- Attention to Detail: Focused on details to ensure accuracy in communications and database entry.
- Customer Service Oriented: Dedicated to providing excellent service to students and prospects.
- Adaptability: Able to adjust to changes and remain flexible in a fast-paced work environment.
- Deadline-Driven: Able to perform well under pressure, meeting deadlines and targets.
- Teamwork: Collaborative and capable of working within a team environment.
- Communication Skills: Strong verbal communication abilities are essential for effective interaction with students, parents, and colleagues.
How to Apply?
If you meet the qualifications and believe you have the right skills to succeed in this role, click the button below to apply online. Don’t miss this chance to become part of Rosebank College and contribute to helping students achieve their academic and career goals.
