Join UNISA as an Over-the-Counter Assistant

The University of South Africa (UNISA) is actively seeking qualified individuals to join its team as Over-the-Counter Assistant. This position offers a unique opportunity to work within a leading educational institution, providing valuable services to students and staff. As South Africa’s largest open distance learning institution, UNISA is committed to excellence in service delivery, and this role is pivotal in maintaining its high standards.

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Closing date: 21 June 2024

Join UNISA as an Over-the-Counter Assistant: A Rewarding Contract Opportunity

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Key Responsibilities

Efficient Counter Service

Over-the-Counter Assistants at UNISA are responsible for managing student inquiries and transactions at designated service points. This includes:

• Handling Student Inquiries: Providing accurate and timely information regarding academic programs, registration processes, and other institutional services.
• Document Management: Assisting with the distribution and collection of important academic documents such as registration forms, study materials, and assignment submissions.
• Transaction Processing: Managing financial transactions, including the collection of fees and issuing of receipts, ensuring accuracy and adherence to financial protocols.

Support and Guidance

In addition to transactional duties, Over-the-Counter Assistants play a crucial role in:

• Advising Students: Offering guidance on academic procedures, including course selections and registration deadlines.
• Problem Resolution: Addressing and resolving student issues or concerns effectively, escalating complex matters to senior staff when necessary.

Operational Support

These assistants also contribute to the smooth operation of UNISA’s service centers by:

• Maintaining Records: Keeping accurate records of all transactions and interactions for future reference and auditing purposes.
• Equipment Management: Ensuring the proper use and maintenance of office equipment and reporting any malfunctions promptly.

Required Qualifications and Skills

Educational Background

Candidates must possess:

• Matric Certificate: A minimum of a National Senior Certificate (Grade 12) or equivalent.
• Relevant Experience: Previous experience in a customer service role or administrative position is advantageous but not mandatory.

Essential Skills

The ideal candidate will demonstrate:

• Excellent Communication: Strong verbal and written communication skills in English and a second official language.
• Attention to Detail: The ability to manage multiple tasks with a high level of accuracy.
• Customer Service Orientation: A friendly and approachable demeanor, with a commitment to providing exceptional service.

Employment Terms

Contract Details

The position of Over-the-Counter Assistant at UNISA is offered on a fixed-term contract basis. Key terms include:

• Duration: Contracts are typically offered for a period of 6 to 12 months, with the possibility of extension based on performance and institutional needs.
• Working Hours: Standard working hours are 8:00 AM to 4:30 PM, Monday to Friday, with occasional requirements for overtime during peak registration periods.

Compensation and Benefits

UNISA provides a competitive compensation package, including:

• Salary: Commensurate with experience and aligned with the institution’s pay scales.
• Benefits: Access to training and development programs, opportunities for professional growth, and a supportive working environment.

Application Process

How to Apply

Interested candidates should follow these steps:

1. Prepare Your Application: Ensure your CV is up-to-date and includes detailed information on your educational background and any relevant experience.
2. Submit Your Application: Applications must be submitted online via the UNISA careers portal. Be sure to complete all required fields and upload your CV and any other requested documents.
3. Await Confirmation: You will receive an email confirmation once your application has been successfully submitted.

Selection Process

The selection process for Over-the-Counter Assistants involves:

• Application Screening: Initial review of applications to shortlist candidates based on the outlined criteria.
• Interviews: Shortlisted candidates will be invited for an interview, which may include a practical assessment of relevant skills.
• Final Selection: Successful candidates will be notified and provided with contract details.

Benefits of Working at UNISA

Professional Growth

Working as an Over-the-Counter Assistant at UNISA provides:

• Experience in Education Sector: Valuable exposure to the operations of a leading educational institution.
• Skill Development: Opportunities to develop key skills in customer service, administration, and communication.

Contributing to Education

By supporting UNISA’s mission, you will:

• Aid Student Success: Help students navigate their academic journeys, contributing to their overall success and satisfaction.
• Enhance Institutional Services: Play a key role in maintaining the high standards of service that UNISA is known for.

Assumption of duty: As soon as possible
Salary: Remuneration is commensurate with the seniority of the position
Closing date: 21 June 2024
Enquiries: (031) 335 8135 Ms NM Ngonyama (Human Resources)

How to apply

Applications must be emailed to hr-kzn@unisa.ac.za

CLICK HERE TO APPLY

• The completed prescribed application form must be accompanied BY COMPREHENSIVE
  CURRICULUM VITAE and ORIGINAL certified copies (within the previous six months) of;
  ▪ all educational qualifications
  ▪ Proof of registration: 2024 First Semester or 2024 annual modules
  ▪ Academic record
  ▪ identity document; and
  ▪ proof of SAQA verification of foreign qualifications (if applicable)
• UNISA reserves the right to authenticate all qualifications without any further consent from the
  applicant.
• The contact details of three contactable references must be provided, one of which must be
  from your present employer (if applicable)
• The prescribed application form is obtainable from:
  http://www.unisa.ac.za/vacancies/Applic for Fixed term contract HR-CA001
• UNISA is not obliged to fill an advertised position.
• Late, incomplete, and incorrect applications will not be considered.
• Appointments will be made in accordance with Unisa’s Employment Equity Plan.

Conclusion

Joining UNISA as an Over-the-Counter Assistant is a rewarding opportunity for individuals looking to make a meaningful contribution to education while developing their professional skills. If you are committed to excellence in customer service and eager to support students in their academic endeavors, we encourage you to apply for this exciting position.