Exciting Career Opportunity: Call Centre Agent at Capitec Bank
Location: Johannesburg, Gauteng, South Africa
Company: Capitec Bank Ltd
Application Deadline: Open until filled
Follow our Whatsapp channel for additional positions without joins: Follow Here
Thank you for reading this post, don't forget to subscribe!Capitec Bank, a leading financial institution in South Africa, is actively seeking dynamic, self-driven individuals to join our esteemed call centre team. If you have a passion for customer service and the ability to handle telephonic and online support, this could be the perfect opportunity for you.
Role Overview: Call Centre Agent
Purpose Statement
The primary objective of this role is to deliver exceptional telephonic and chat-based support via Glia to Capitec Business Bank clients. The successful candidate will ensure prompt and efficient customer service while adhering to company policies, guidelines, and compliance standards.
Minimum Requirements for Applicants – Call Centre Agent
Experience Needed:
- A minimum of one year of service call centre experience
- Proficiency in conveying information clearly, with excellent pronunciation and enunciation
- Strong knowledge of customer service principles and best practices
Preferred Experience:
- Prior exposure to a banking call centre environment
- Understanding of conflict resolution techniques
- Basic technology competency
- Familiarity with telephonic and online communication tools
Educational Qualifications: Call Centre Agent
- Minimum Requirement: Grade 12 National Certificate / Vocational
- Preferred Qualification: FAIS accreditation as a Key Individual and approval by the FSCA
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Key Competencies and Skills
Essential Skills:
- Effective Communication: Ability to relay information clearly and concisely
- Customer Service Expertise: Strong understanding of client service principles
- Computer Proficiency: MS Word, MS Excel, MS Outlook, and CRM platforms
- Interpersonal Skills: Ability to build and maintain professional relationships
- Attention to Detail: Ensuring accuracy in all customer interactions
- Analytical Thinking: Ability to assess issues and determine solutions effectively
Work Conditions:
- Must maintain a clear criminal and credit record
- Willingness to work regular shifts, weekends, and rotational standby schedules
- Commitment to upholding Capitec’s employment equity policies
Why Join Call Centre Agent Capitec Bank?
Capitec Bank is dedicated to fostering a culture of growth, innovation, and inclusivity. As a Call Centre Agent, you will:
- Work in a fast-paced and rewarding environment
- Be part of a diverse and inclusive workforce
- Receive opportunities for career advancement within the banking sector
- Gain invaluable customer service and banking industry experience
Application Process
If you are eager to take your career to the next level with Capitec Bank, follow these steps:
- Prepare your CV – Ensure it highlights relevant experience and skills.
- Complete the online application – Visit the official Capitec careers portal.
- Submit your application – Include a cover letter explaining why you are the ideal candidate.
- Interview Process – If shortlisted, expect a telephonic interview followed by an in-person assessment.
