If you have a passion for customer service and sales, this call centre agent position in the buying department might be the ideal opportunity for you. Located in Centurion, Gauteng, this role offers a dynamic work environment and the potential for growth within the company. Read on to learn more about the job details, responsibilities, and qualifications required.
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Job Overview and Location-Call Centre Agent
This permanent position is based at the company’s Head Office in Centurion, Gauteng. The successful candidate will be part of the buying department, focusing on generating leads and supporting buyers. This role requires individuals who are highly motivated and have a proven track record in customer service and sales.
Key Responsibilities of a Call Centre Agent
As a call centre agent in the buying department, you will play a crucial role in the sales process. Here are the main duties you will be expected to perform:
- Daily Calls to Lapsed Leads: You will be responsible for making 100 calls each day to reconnect with leads that have not been followed up on recently. Your goal is to re-engage these leads and determine their current needs.
- Lead Provision and Documentation: You will provide qualified leads to buyers as required. All interactions must be recorded accurately and promptly in the company’s Customer Relationship Management (CRM) system to ensure a smooth lead management process.
- Discount Savings: A key target will be to save at least 75 discounts per month. You will achieve this by negotiating effectively and offering compelling reasons for customers to continue or complete their transactions.
- Exceptional Customer Service: Delivering excellent customer service is essential. This includes swiftly addressing customer queries and resolving issues to enhance customer satisfaction and loyalty.
- Collaboration with Buyers and Managers: Working closely with buyers and other managers, you will ensure effective lead management and help optimize the sales process.
- Transaction Analysis and Follow-up Prioritization: You will analyze each lead to maximize transaction closings and prioritize follow-ups effectively. This strategic approach will help increase overall sales performance.
Required Skills for the Role-Call Centre Agent
To excel in this role, you need to possess a unique set of skills. The ideal candidate will have:
- Outstanding Communication Skills: You should be able to communicate clearly and effectively, both in writing and verbally. This is crucial for engaging with customers and colleagues alike.
- Strong Negotiation and Persuasion Abilities: The ability to influence and persuade potential customers is vital. You must be comfortable negotiating deals and saving discounts.
- Resilience and Persistence: Sales can be challenging, so resilience and persistence are key traits. You should be able to handle rejection and continue working towards your goals.
- Effective Time Management: You will need to manage your time efficiently to meet call targets and ensure all leads are followed up promptly.
- Teamwork and Collaboration: Working well with others is essential. You will need to cooperate with your colleagues to achieve shared goals and ensure the best outcomes for the company.
Qualifications and Experience
To qualify for this position, you must meet the following criteria:
- Educational Requirements: A minimum of Grade 12 (Matric) is required.
- Experience in Outbound Call Centres: Previous experience in an outbound call centre is highly desirable. Candidates with at least two years of experience in customer service will be given preference.
Compensation and Benefits-Call Centre Agent
This position offers a competitive basic salary of R7500 per month. In addition, there is potential for excellent commission based on performance. The company also provides a provident fund, along with a company phone and laptop to assist with your duties.
Working Hours
The working hours for this position are structured as follows:
- Weekdays: You will work shifts from Monday to Friday. The shifts are either from 08:00 to 17:00 or 09:00 to 18:00.
- Weekends: You will be required to work every second Saturday and one Sunday each month. Weekend shifts are 5 hours long, from 10:00 to 14:00.
Location and Transport Requirements
This position is based at the company’s Head Office in Centurion, Gauteng. Candidates must have their own reliable transport to commute to the office.
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How to Apply
If you are interested in applying for this position, click the button below to submit your application online. Ensure that you meet all the requirements and have the necessary skills and experience to excel in this role.
This call centre agent position in the buying department is an exciting opportunity for those looking to build a career in sales and customer service. Apply today to join a vibrant team and make a difference in a dynamic and rewarding environment!
