Are you looking for a career opportunity with FlySafair as a Call Centre Agent? Located in Bonaero Park, Gauteng, this permanent position offers a rewarding career in the travel industry. Below, we’ll dive deep into the role, requirements, and what you can expect if you land this position.
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Key Responsibilities of a FlySafair Call Centre Agent
As a FlySafair Call Centre Agent, your primary responsibility will be to provide customer support, specifically assisting clients and travelers with various inquiries. Here’s a closer look at what you’ll be expected to do:
- Handling Inbound Calls: You’ll manage calls from customers and travelers, addressing their concerns and providing necessary assistance.
- Dealing with Cancellations and Delays: One of the common challenges in travel is dealing with unforeseen changes. As an agent, you’ll provide detailed explanations and solutions for issues like cancellations and flight delays.
- Offering Process Explanations: It’s your job to explain procedures clearly, ensuring customers are fully informed.
- Collaborating with a Team: Working in a call center requires you to function within a team, often for extended hours, especially during shift work.
- Handling Sensitive Information: Safeguarding private customer information is essential, requiring the highest level of confidentiality.
- Effective Communication: Writing and speaking with customers professionally to provide top-notch service is a vital aspect of the role.
What Are the Requirements?
To be considered for this role, FlySafair has set the following minimum qualifications and preferred skills:
- Matric Qualification: A high school diploma is mandatory.
- Experience in a Call Centre: Ideally, candidates should have between one and four years of experience working in a call center environment.
- Travel Industry Experience: Although not required, having a relevant degree or experience in the travel industry is beneficial.
- English Language Proficiency: Exceptional reading, writing, and speaking skills in English are critical for communicating effectively with customers.
- Computer Literacy: Strong computer skills are a must for managing systems and providing timely responses.
- Excellent Telephone Etiquette: You’ll need to exhibit a polite and professional tone when engaging with customers.
Additional Requirements
Beyond the essential skills, FlySafair also looks for candidates who meet specific personal and professional standards:
- No Criminal or Credit Record: Candidates must have a clean criminal and credit history.
- Availability: You should be prepared to work overtime, including weekends and public holidays, whenever required.
- Own Transport: While not mandatory, having your own transportation would be advantageous.
Essential Personal Attributes for Success
FlySafair is not only looking for someone who can meet the job’s technical requirements but also someone who demonstrates key personal traits. Here are the attributes that will make you stand out:
- Punctuality: Being on time is crucial in a fast-paced work environment.
- Customer Service Expertise: A deep understanding of how to provide excellent customer service is necessary.
- Patience and Boldness: You’ll need to handle stressful situations calmly and confidently.
- Conflict Resolution: The ability to handle and resolve conflicts efficiently is a must in a customer-facing role.
- Time Management Skills: Effective time management is essential, particularly when handling multiple customers simultaneously.
- Dependability and Trustworthiness: You’ll be managing sensitive information, so reliability and honesty are non-negotiable.
- Working Under Pressure: This role can be stressful, especially during peak times, so you’ll need to perform well under pressure.
- Handling Criticism: You must be able to take feedback constructively without letting it impact your performance.
Shift Schedules
FlySafair Call Centre Agents work in rotating shifts, ensuring 24/7 customer support. Below are the typical shift schedules:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
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Keep in mind that working during weekends and public holidays is also part of the job, so flexibility is key.
How to Apply for the FlySafair Call Centre Agent Position
Are you ready to join the FlySafair team? Applying is easy. Simply click the button below to submit your application online. Be sure to have all the necessary documents, including your resume, ready for submission.
