Overview of the Clover South Africa Call Centre Learnership
Clover South Africa is proud to announce its 2025 Call Centre Learnership Programme. This opportunity is ideal for unemployed youth who aspire to build a strong foundation in customer service and develop skills that meet industry standards.
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Position Details
- Position: Call Centre Learnership
- Reference Number: CLO250120-3
- Job Type: Learnership
- Department: Customer Service Centre
- Number of Positions Available: 20
- Location: Constantia Park, Roodepoort, Gauteng
Through this learnership, participants will receive both theoretical and practical training, culminating in an NQF qualification while gaining real-world experience in a state-of-the-art Call Centre environment.
Benefits of Joining the Learnership
Participants will gain:
- A recognized NQF qualification to enhance employability.
- Practical experience in Clover’s advanced Call Centre environment.
- Opportunities to build valuable interpersonal and technical skills.
- Potential for future career opportunities within Clover and other leading organizations.
Preference will be given to applicants from the West Rand and surrounding areas. Furthermore, Clover is committed to inclusivity and encourages applications from persons with disabilities.
Eligibility Criteria
To qualify for the Clover South Africa Call Centre Learnership, candidates must meet the following requirements:
Educational Requirements
- Grade 12 or equivalent NQF4 qualification.
- Must have completed matric between 2020 and 2024.
- Achieved an average of at least 60% in English and Mathematics/Mathematics Literacy.
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Skills and Competencies
- Computer literacy: Advanced proficiency required.
- Strong interpersonal and communication skills.
- Ability to apply numerical principles effectively.
- Proactive, action–oriented, and customer-focused.
Additional Requirements
- Must be currently unemployed.
- Applicants should not have participated in a Learnership programme previously.
Key Responsibilities of the Learner
Successful candidates will take on the following roles during the programme:
Customer Interaction
- Deliver outstanding customer service by managing inbound and outbound interactions.
- Resolve customer queries and complaints by coordinating with relevant stakeholders.
Order Processing
- Accurately capture and confirm customer orders according to daily call lists.
- Inform customers of account statuses and any issues affecting their orders.
Promoting Products
- Actively promote Clover and Principal products by offering new or additional items and emphasizing special offers.
Team Collaboration
- Foster a collaborative environment by assisting team members and participating in team meetings.
- Share the responsibility for achieving team goals and adhering to shared values.
How to Apply
Application Deadline
The closing date for applications is 28 January 2025.
Application Process
Interested candidates must submit their applications through Clover South Africa’s official career portal or designated recruitment channels. Ensure that you attach the following documents:
- Certified copy of Grade 12 certificate.
- Updated CV with contact details.
- Certified copy of ID.
Early submissions are highly encouraged, as positions are limited.
