Santam Group is a market leader in the general insurance industry across Southern Africa. With a strong presence in South Africa, we are expanding into emerging markets in Africa and Asia. Our company is built on the foundation of delivering world-class insurance solutions and exceptional customer service. We pride ourselves on hiring top-tier talent who contribute to our ongoing success. Whether for permanent placements or contract-based roles, we ensure our team remains innovative and client-focused.
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Job Overview : Client Service Consultant
Santam PLCC is actively seeking a skilled Client Service Consultant to join our Johannesburg-based team at Hill on Empire. This position requires an individual with outstanding customer service abilities, capable of achieving set targets within a fast-paced inbound and outbound call center environment.
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Key Responsibilities : Client Service Consultant
- Efficiently capture and process client information into designated systems.
- Handle broker requests with precision while adhering to compliance and quality assurance regulations.
- Manage administrative duties within predefined Service Level Agreements (SLAs) and deadlines.
- Professionally engage with brokers and clients, ensuring a seamless customer service experience.
- Track and resolve queries within specified timeframes, maintaining a high standard of customer satisfaction.
- Utilize both verbal and written communication channels to provide prompt resolutions.
- Consistently meet productivity targets and key performance indicators.
- Ensure strict compliance with company policies and regulatory standards.
Qualifications & Experience
- Matric (Grade 12) or equivalent qualification.
- FAIS compliant with NQF Level 4 certification.
- Proven experience in short-term insurance.
- Clear criminal and credit record is mandatory.
- Must fulfill FAIS Fit & Proper requirements, including competency and experience standards (supervision allowed if needed).
- Strong computer literacy and familiarity with CRM and office software.
- Availability to work on a shift-based schedule.
- Commitment to quality control and compliance.
Required Skills & Competencies
- Excellent analytical and problem-solving abilities.
- Strong customer service orientation with a focus on client satisfaction.
- Effective verbal and written communication skills.
- Ability to work efficiently under pressure and meet deadlines.
- Self-motivated and goal-driven with a results-oriented approach.
- Proficiency in MS Office Suite and other relevant software.
Career Growth & Benefits
At Santam, we believe in empowering our employees with opportunities for career growth. We provide continuous professional development, training programs, and mentorship initiatives to ensure our staff can advance within the organization. Our competitive compensation packages include:
- Medical aid and insurance benefits.
- Retirement plans.
- Performance-based bonuses.
- Work-life balance initiatives.
- Employee assistance programs.
Other Job Opportunities
We frequently have openings for various roles within Santam Group, including:
- Remote Work Opportunities with Go Canvas
- Sanlam: X3 Administrators
- Wits Health Consortium: Administrator Positions
How to Apply
Ready to take the next step in your career? Click here to apply now!
If you are passionate about customer service and want to thrive in the insurance industry, this role is perfect for you. Don’t miss this opportunity to join Santam’s high-performing team and make a significant impact in the field of client service consulting.
