Fidelity Services Group welcomes reasonable possibility to go after Contact Center Deals Specialist Positions accessible at the organization.
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Area: Gauteng and Western Cape
Contact Center Deals Specialist Positions at Fidelity Services Group
Capability and EXPERIENCE:Follow our Whatsapp channel for additional positions without joins: Follow Here
Capability and EXPERIENCE:
- Grade 12 or same
- Information on client care standards and practices
- Telephonic Deals Backing
- Information on managerial methods
- Information on security industry useful
- Completely bilingual
Work Necessities and Different Characteristics:
- PC proficient (MS Office, Audience, Standpoint, Web)
- Client centered
- Driven for results
- Capacity to accomplish put forth objectives
- Astounding relational abilities (verbal and composed)
- Oversee struggle and critical thinking abilities
- Relational abilities
- Listening abilities
- Drive
- Versatility
- Stress resistance
- Self Inspired
- Energy for Administration Greatness
- Capacity to perform multiple tasks
- Ready to work precisely and effectively with scrupulousness
Principal Reason for Work:
- To gather, catch, examine and handle all moving scratch-off demands with the fundamental spotlight on guaranteeing most extreme client maintenance.
- Booking of meetings with Migration and Reconnecting Clients.
- Overseeing of Journals for Deals Specialists
- Booking of framework evacuations
- To guarantee Credits and discounts is handled if necessary consistently
- To guarantee all BOC is handled if necessary consistently
- To guarantee all administrator is finished consistently
- The general design is to guarantee that there are no postpones in setting arrangements for specialists and discussing such meetings with the experts and Clients.
- The Occupant ought to guarantee the viable and effective administration of deals leads and getting input from Deals Experts with respect to the result of arrangements.
- The occupant will be expected to guarantee that all moving scratch-off demands got are handled according to the client’s necessity and in accordance with ADT’s Sop’s. The occupant will likewise vivaciously endeavor to acquire both RECON/RELOC clients subtleties and book arrangements for Deals Advisors to meet with RECON/RELOC clients.
- Further obligations require day to day catching of moving abrogations, planning of arrangements for Deals Advisors on Custsat/Opens cape and Audience with ordinary development with Clients and Deals Specialists to guarantee consumer loyalty.
KEY PERFORMANC Regions:
Handling OF MOVING Abrogations, BOOKING OF Arrangements, CLIENT Contact AND Organization.
- Get and handle moving retractions
Assuming no new proprietor subtleties is gotten to designate/make a Favorable to Mo lead and follow-up date
- Qualify and approach every single “new lead”
- Endeavor to book meetings with both RELOC/RECON Clients.
- Plan arrangements in Deals Advisors dairies
Circle back to all unclosed leads
- Handle calls or requests from clients who wish to drop their administration while moving properties
Keep inner and outside clients informed consistently of what the status is in their migrating cycle
- Keep exact records of conversations or correspondence with clients
- Convey and facilitate with inward divisions as well as branches
- Record retractions and arrangements on Clients at, Deals Advisors Journals and Audience
- Guarantee that where Reconnections are impractical framework expulsions are reserved
- Dissect measurements or different information as expected by the executives
- Handling BOC
- Booking of Favorable to Mo leads
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