Location: Midrand, Gauteng
Job Type: Permanent
Closing Date: Not Specified
Salary: Market Related
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Dealer Administrator position – Fidelity
Duties & Responsibilities:
- Provide and update daily, weekly, and monthly statistics, such as commitments, weekly purchases, and DDM reports.
- Oversee the contracting process to ensure every contract is processed and accounted for according to the information provided by the Listener system.
- Handle general dealer correspondence, including the processing of clawback reversals and their distribution to Dealers and ADT Finance departments.
- Provide Dealers with necessary client information within the one-year warranty period and resolve customer complaints.
- Manage client queries, complaints, and relocations, ensuring all matters are promptly resolved, and referring issues to Dealers when needed.
- Ensure adherence to the Code of Conduct.
- Manage administrative responsibilities related to marketing initiatives, conduct premise checks, and report on area activity, sales, cancellations, operations, and potential opportunities.
- Complete reports accurately and on time, both weekly and monthly.
- Coordinate training and meetings, ensuring all requirements are met.
- Issue stationery and promotional items.
- Assist DDM in ensuring Dealers comply with ADT Standard Operating Procedures.
- Schedule business reviews and training sessions.
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Minimum Qualifications & Experience:
- A minimum of three years of administrative experience.
- Matriculation or equivalent qualification.
- One to two years of experience in a customer service-oriented setting.
- Knowledge of project management would be beneficial.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Experience with the Listener system is preferred.
- Familiarity with Dealer Program software is an advantage.
How to Apply:
Click the button below to apply online.
