Overview of IT Support X35 at Transnet Engineering
Transnet Engineering’s IT Support X35 position is critical for ensuring that IT infrastructure and systems function smoothly at various Transnet sites across South Africa. The role involves troubleshooting, upgrading, and maintaining computer hardware and software, along with providing essential technical support. This ensures business continuity, minimizes downtime, and enhances operational efficiency across diverse departments and locations. The IT Support X35 position is integral to maintaining the functionality of workstations, servers, networks, and other critical IT equipment, ensuring seamless business operations.
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Role and Key Responsibilities of IT Support X35
Network and Connectivity Management
One of the primary responsibilities of an IT Support X35 professional is ensuring uninterrupted network, internet, and email connectivity. This involves:
- Monitoring and troubleshooting network issues to ensure end-user access remains functional.
- Using advanced hardware and software tools to support the efficient execution of business processes.
- Resolving connectivity issues across various platforms, including LAN, WAN, WiFi, and remote access services such as APN and 3G.
Hardware and Software Maintenance
IT Support X35 professionals are tasked with performing regular maintenance on a variety of hardware and software systems, including:
- Diagnosing and repairing computer hardware and software issues to maintain optimal workstation performance.
- Installing and configuring new hardware, including desktops, laptops, mobile devices, and printers.
- Providing ongoing upgrades to ensure all equipment is up-to-date and compliant with the latest technological standards.
Backup Solutions and Data Recovery
Managing backup solutions is a critical responsibility for IT Support X35. Ensuring the secure storage and recovery of data involves:
- Implementing data backup solutions for laptops, iPads, mobile devices, and smaller systems.
- Ensuring data integrity and providing disaster recovery plans to avoid data loss in case of system failure or unexpected incidents.
ICT Security and Risk Management
Security is at the core of any IT infrastructure. The IT Support X35 professional is responsible for implementing ICT security measures to protect sensitive business data, including:
- Configuring and maintaining robust cybersecurity protocols to safeguard against potential threats.
- Managing software security tools to support end–users with any software or hardware-related issues.
- Overseeing risk management procedures to ensure compliance with governance policies and safety practices.
Desktop and Printer Support
Supporting day-to-day operations requires robust desktop and printer support. IT Support X35 professionals are responsible for:
- Troubleshooting and resolving issues with desktop environments to minimize downtime.
- Managing network and non-network printers, including SAP printers, and ensuring proper functioning.
- Maintaining and replenishing printer supplies as needed, supporting ongoing business operations without interruption.
Video Conferencing and Boardroom Equipment Management
As modern business environments rely on efficient communication tools, IT Support X35 professionals must ensure that video conferencing and boardroom equipment is configured and functioning properly. Responsibilities include:
- Setting up and maintaining video conferencing systems and boardroom equipment for smooth business meetings.
- Troubleshooting any issues with remote communication tools to facilitate real-time communication for teams working across various locations.
Managing ICT Infrastructure Projects
In addition to regular support tasks, IT Support X35 professionals play a role in managing ICT infrastructure projects. This involves:
- Executing minor ICT projects across different business units and overseeing the full project lifecycle from planning to execution.
- Collaborating with third-party service providers to ensure the successful implementation of infrastructure improvements.
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Required Qualifications and Experience for IT Support X35
The ideal candidate for the IT Support X35 position should meet one of the following qualifications:
Option 1
- 3-Year Diploma (NQF 6) in Information Systems, Computer Science, or a related field.
- A+ Certification and N+ Certification.
- At least 3 years of experience in desktop support, with a focus on troubleshooting and maintaining IT systems.
- ITIL Foundation Certification (advantageous).
- Experience in large organizations with complex IT systems (advantageous).
Option 2
- A+ Certification and N+ Certification.
- A minimum of 5 years of experience in desktop support.
- ITIL Foundation Certification (advantageous).
- Experience in large organizations with complex systems (advantageous).
Key Competencies and Skills for IT Support X35
A candidate for the IT Support X35 role must possess a range of competencies and skills to perform the duties effectively.
Technical Knowledge
- Expertise in hardware and software maintenance, troubleshooting various IT systems.
- Knowledge in multi-device support, including mobile devices, tablets, printers, and desktop systems.
- In-depth understanding of ICT security protocols, ensuring the protection of sensitive information.
Problem-Solving and Service Orientation
- Strong problem-solving skills to identify and resolve technical issues quickly and effectively.
- A service-oriented approach with a focus on providing excellent support to end-users, ensuring minimal disruption to business operations.
Communication and Strategic Thinking
- Excellent communication skills, allowing clear and concise collaboration with team members and third-party vendors.
- The ability to strategically align solutions with long–term business goals to optimize IT processes.
Business Acumen and Risk Management
- A deep understanding of business processes and the ability to make decisions that align with organizational needs.
- Risk management skills to ensure compliance with ICT security standards and protect business data.
How to Apply for IT Support X35
Candidates interested in applying for the IT Support X35 position should submit their applications to HR before the closing date, 26/02/2025. Applicants should ensure they meet the qualification and experience requirements outlined above to be considered for the role.
