Join Nedbank as a Service Consultant
At Nedbank, we are committed to delivering exceptional client service while embracing innovation in banking. We are currently seeking dedicated professionals to fill ten (10) Service Consultant positions on a maternity leave replacement basis. This role is critical in enhancing customer engagement, promoting digital banking solutions, and ensuring seamless financial transactions.
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Position Overview
Job Title: Service Consultant
Location: Various Locations
Job Family: Sales and Service
Career Stream: Client Service
Leadership Pipeline: Manage Self: Technical (MST)
As a Service Consultant, your primary responsibility is to educate and assist clients in utilizing Nedbank’s digital banking solutions, process cash transactions, and maintain self-service devices to ensure an optimal banking experience. You will play a vital role in fostering strong client relationships while adhering to Nedbank’s security, operational, and compliance procedures.
Key Responsibilities
1. Client Engagement
- Guide clients on using digital banking and self-service options.
- Assist clients in downloading and navigating online banking applications.
- Troubleshoot login issues and provide digital banking support.
- Facilitate the purchase of value-added services such as pre-paid airtime and data via self-service channels.
- Help clients retrieve statements, bank cards, and essential documents from self-service zones.
- Foster strong, long-term relationships by keeping clients informed about their applications and queries.
- Identify quality sales leads and refer them appropriately without direct advising.
- Support clients in completing their financial service needs online.
- Educate and guide customers on self-service functionalities and features.
- Manage queue flow and assist clients efficiently.
2. Business Operations
- Process cash transactions, deposits, withdrawals, and interbank transfers.
- Ensure ATM and self-service device uptime through balancing and replenishment.
- Perform first-line maintenance for digital banking devices.
- Execute treasury management and stock control functions, including balancing cash holdings.
- Destroy outdated stock such as old or expired cards.
- Prioritize special-needs clients and maintain queue order.
- Prepare transactional documents and ensure proper record-keeping.
3. Risk, Compliance, and Security
- Monitor and control counter and drop-safe limits to mitigate financial risk.
- Ensure adherence to fraud prevention policies and proper authentication procedures.
- Secure and balance branch stock holdings, including bank cards.
- Comply with Nedbank’s governance, risk, and control policies.
4. Supporting Nedbank’s Goals
- Prioritize customer satisfaction by providing outstanding service.
- Promote digital adoption and increase self-service migration volumes.
- Act in the best interest of clients, ensuring transparency and trust.
- Contribute to the overall success of Nedbank through team collaboration and personal development.
- Adhere to Nedbank’s security, operational, and compliance protocols.
Qualifications and Experience
Essential Qualifications – NQF Level
- Diploma in a related field.
Preferred Qualification
- Completion of a Higher Certificate in Banking Services – NQF5.
Minimum Experience Requirements
- 1 – 2 years experience in retail banking or client service.
- Proven expertise in cash handling and first-line digital problem resolution.
- Experience in foreign exchange transactions is an added advantage.
Technical and Professional Knowledge
- Strong customer service principles.
- Extensive product knowledge in banking services.
- Ability to identify and resolve client issues effectively.
- Expertise in relationship management to build long-term client loyalty.
- Knowledge of Nedbank’s security policies and governance framework.
- Proficiency in foreign exchange products and services.
Behavioral Competencies
- Building Customer Loyalty – Engage clients with professional, friendly service.
- Earning Trust – Foster transparency and confidence in Nedbank’s services.
- Collaborating – Work efficiently within a team environment.
- Managing Work – Organize and prioritize tasks effectively.
- Adaptability – Handle various responsibilities in a fast-paced environment.
- Stress Tolerance – Perform well under pressure.
- Continuous Learning – Stay updated on banking and digital service innovations.
FIND MORE OPPORTUNITIES AVAILABLE HERE:
Why Join Nedbank?
1. Growth and Development
At Nedbank, we invest in our employees by providing continuous learning opportunities and career advancement pathways. As a Service Consultant, you will gain valuable experience in client engagement, digital banking solutions, and cash management.
2. Innovative Work Environment
We embrace technology-driven banking, ensuring that our employees are equipped with cutting-edge tools to deliver superior customer service.
3. Competitive Compensation and Benefits
- Market-related salary packages.
- Professional development programs.
- Supportive work culture fostering growth and learning.
How to Apply
If you are a proactive individual passionate about client service and digital banking solutions, apply now for the Service Consultant position at Nedbank.
📌 Application Deadline: January 31, 2025
🌐 Apply Online: Nedbank Careers Portal
