At Mr Price, we pride ourselves on delivering outstanding customer service while fostering a dynamic, supportive, and rewarding work environment. Our call centre agents play a pivotal role in ensuring our customers’ needs are met efficiently and professionally. If you‘re looking for a challenging yet rewarding position, this could be the perfect opportunity for you.
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Responsibilities: Delivering Excellence Every Day – Mr Price Call Centre team
1. Customer Support and Query Resolution
Our call centre agents are the first point of contact for customers, ensuring that:
- All inquiries are resolved promptly and professionally.
- Store card applications and employment verifications are processed seamlessly.
- Customers experience smooth interactions without unnecessary delays or backlogs.
2. Accurate Data Management
Agents are responsible for:
- Telephonically confirming employment and personal details for store card applications.
- Updating customer information in our Debtors‘ systems to maintain accuracy and compliance.
- Managing data in line with the Consumer Protection Act, POPI Act, and National Credit Act.
3. Driving Credit Growth
Outbound agents work to:
- Process store card applications across all divisions.
- Expand our customer and credit base by efficiently onboarding new clients.
The Perks: Why You’ll Love Working at Mr Price
Attractive Incentives
We believe in recognizing and rewarding hard work. Achieve your targets, and you’ll enjoy:
- Performance-based incentives that acknowledge your dedication.
- Ongoing recognition for exceptional contributions to our team.
Career Development Opportunities – Mr Price Call Centre team
Grow your skills and advance your career with:
- Comprehensive training programs tailored to your professional development.
- Continuous learning initiatives to enhance your knowledge of industry standards and legislation.
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Employee Benefits
Our employees enjoy exclusive perks, such as:
- Discounts at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
- Access to health and wellness programs to support your well-being.
- Eligibility to join our share scheme after one year of permanent service, allowing you to build long-term financial security.
Vibrant Work Culture – Mr Price Call Centre team
Join a dynamic, energetic team where every day offers new challenges and opportunities. Our work environment promotes collaboration, positivity, and personal growth.
Qualifications and Experience: Are You a Fit?
To thrive in this role, you’ll need:
- Education: Grade 12 qualification.
- Experience: At least one year of call centre experience, particularly in new accounts processing.
- Advantageous Skills: Familiarity with account application processes and related legislation.
Essential Skills for Success
- Knowledge of Relevant Legislation
Understanding the Consumers Protection Act, POPI Act, and National Credit Act ensures compliance and customer trust. - Communication Excellence
Clear and effective verbal communication helps resolve inquiries and assist with account setup. - Problem-Solving Abilities
Quickly identifying issues and implementing effective solutions keeps processes efficient and customers satisfied. - Attention to Detail
Ensuring data accuracy in account setup and updates is crucial for compliance and operational success.
Take the First Step Towards a Rewarding Career
At Mr Price, we are dedicated to empowering our team members while delivering unparalleled customer service. Join us and become part of a company that values your growth, recognizes your contributions, and invests in your future.
Apply now to start your journey with Mr Price. Your next great opportunity is just a click away!
