Administrative Assistant: Cleaning Role at the University of the Witwatersrand
If you’re searching for a dynamic career opportunity in Johannesburg, this position as an Operations Administrative Assistant in the Cleaning division at the University of the Witwatersrand could be your next step. This permanent role offers a market-related salary and a chance to join a prestigious institution committed to operational excellence.
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Purpose of the Role
The primary goal of this role is to ensure seamless execution of operational and contractual obligations at the University. The Operations Administrative Assistant will manage various aspects of cleaning services while coordinating with service partners to uphold the institution‘s high standards.
Key Responsibilities
1. Staff Management and Coordination
- Plan, organize, and supervise team activities to ensure efficiency.
- Train, mentor, and provide corrective feedback to team members.
- Implement the University’s disciplinary procedures when necessary.
2. Customer Service Excellence
- Address customer requests and resolve grievances efficiently.
- Record calls, document complaints, and escalate unresolved issues to management.
- Share updated cleaning schedules with clients and ensure satisfaction.
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3. Administrative Oversight
- Leave Management: Track and record approved leave requests in the system.
- Attendance Registers: Ensure all leave and overtime entries are accurately reflected.
- Overtime Management: Document and monitor overtime within the system.
4. Inventory and Store Management
- Verify and document stock numbers, including closing stock.
- Place stock orders as required to maintain operational continuity.
5. Maintenance and Service Reporting
- Report building maintenance issues promptly.
- Address hygiene and cleaning concerns in a timely manner.
6. Communication and Coordination
- Respond to inquiries from clients and stakeholders.
- Send meeting minutes to all relevant parties.
- Liaise with service providers to keep stock catalogs updated.
7. Specialized Cleaning Task Management
- Plan and execute specialized cleaning projects.
- Manage ad hoc service appointments required by the division.
8. Financial Monitoring
- Track actual expenditures against the allocated budget.
- Provide accurate quotes for services when necessary.
Qualifications and Experience
Education Requirements
- Matric certificate.
- Certification in hospitality or operations management, specifically related to services.
Licensing Requirements
- A valid driver’s license is essential.
Experience
- 3–5 years of experience in administration and cleaning supervision.
- Proven track record in managing and organizing staff effectively.
Technical Competencies
- Proficiency in Microsoft Office tools, including Word and Excel.
- In-depth knowledge of hygiene and cleaning processes.
- Strong multitasking capabilities.
- Ability to lead and organize large cleaning teams.
Behavioral Competencies
- Excellent communication skills.
- Strong customer focus with the ability to build positive relationships.
- Results-driven mindset with a keen eye for deadlines.
- Decision-making and problem-solving abilities.
Compliance and Statutory Requirements
Candidates must have knowledge and training in:
- National Environmental Management Act (NEMA).
- Occupational Health and Safety Act (OHSA).
- Any other relevant legislation pertaining to the role.
Staying Ahead in the Industry
As an Operations Administrative Assistant, you’ll be expected to:
- Stay informed about best practices and emerging trends in the cleaning and hygiene sector.
- Continuously enhance your skills and adapt to evolving industry standards.
How to Apply
To take the next step in your career, apply online by clicking the button below. Ensure your application is submitted before the closing date, 29 November 2024.
