Exciting Career Opportunity at Vodacom Call Centre Agent (Customer Acquisition)
Looking for a rewarding career in customer service? Vodacom South Africa is hiring a Call Centre Agent for its Customer Acquisition team! This role involves processing credit applications, activations, and ownership transfers. Apply before the deadline on March 24, 2025 to secure your spot.
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Job Overview
Company: Vodacom SA
Location: South Africa
Application Deadline: March 24, 2025
Base Location: Midrand, Vodacom Campus
Role Purpose
As a Call Centre Agent in the Customer Acquisition department, you will be responsible for processing credit vetting applications, service activations, and ownership transfers. You will work through designated workflow and queue management systems to ensure seamless customer acquisition.
Key Responsibilities
- Conduct thorough and accurate assessments of credit vetting requests in line with Vodacom’s policies.
- Process manual credit applications while ensuring market expansion with controlled risk.
- Verify and validate customer details and contract information before activating post-paid services.
- Accurately create and activate customer and subscriber GSM and non-GSM service requests on Vodacom’s billing system.
- Handle ownership transfer requests efficiently within the billing system.
- Provide telephonic assistance to Trade Partners and customers regarding customer acquisition and IT system queries.
- Resolve credit vetting, activation, and ownership transfer-related issues through appropriate escalation channels.
- Offer clear explanations regarding application outcomes and request statuses.
- Ensure top-tier customer service by maintaining professionalism, quality standards, and comprehensive product knowledge.
Qualifications and Experience Required
- Minimum of 2 years of relevant experience.
- At least 1 year of call centre experience in credit vetting (mandatory).
- Previous credit vetting experience is a must.
- Grade 12 qualification (required).
- A diploma in credit-related fields is preferred.
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Essential Job Knowledge
- Strong understanding of credit vetting processes and decision-making.
- Proficiency in customer verification, validation, and confirmation procedures.
- Experience with customer creation and subscriber activation workflows.
- Knowledge of transfer of ownership processes.
- Familiarity with Microsoft Office applications.
- Data capturing proficiency.
- Experience in a call centre environment.
- Prior use of Vodacom’s billing system (preferred).
Required Skills
- Strong persuasion and negotiation abilities.
- Ability to handle difficult customers effectively.
- Excellent verbal communication skills.
- Customer-focused approach with strong interpersonal skills.
- Problem-solving and analytical thinking.
- High awareness of quality and attention to detail.
- Capability to perform under pressure.
- Effective listening and time management skills.
Why Join Vodacom?
Vodacom provides an engaging work environment with numerous benefits, including:
- Attractive incentive programs and competitive salary packages.
- Retirement fund contributions, medical aid, and risk benefits.
- Mobile phone and data perks.
- Exclusive staff discounts and fiber connection benefits in partnership with select companies.
How to Apply
The closing date for applications is March 24, 2025. Don’t miss this chance to advance your career with Vodacom. Apply today and become part of a dynamic team driving customer acquisition success!
