X2 Contact Center Specialist Positions at Public School of Government

X2 Contact Center Specialist Positions at Public School of Government.

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Shutting date: 31 May 2024

X2 Contact Center Specialist Positions at Public School of Government

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REF NO: NSG 12/2024 (X2 POSTS)
Compensation : R255 450 for each annum (Level 06), or more aggressive advantages cost to organization.
Focus : Pretoria

Necessities :

A tertiary capability at (NQF level 6) in Contact Community The executives, Office Organization or Business Organization. Experience: One (1) to two (2) years’ important involvement with office organization in an ETD climate.

Capabilities/Abilities: Great verbal and composed relational abilities. Capable in pertinent PC applications. Superb relational abilities. Critical thinking abilities. Critical thinking abilities. Time usage abilities. Capacity to work proficiently consistently. Addressing and listening abilities to help phone correspondence.

Information: Great information on client relations (how to connect with and connect with clients). Comprehension of the public area. PC education (MS Office Suite, call logging and Preparing The executives Frameworks).
Sensible skill in the field of contact focus activities. Batho Pele standards. Individual credits: Versatility. Cooperative person. Self-propelled. Scrupulousness.

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Obligations :

Give contact focus administrations through receipt of calls, messages and faxes. Answer all approaching correspondence and enquiries inside specified time spans and administration guidelines. Give proficient and compelling telephone utilities to deal with errands like call moves, taking messages, get back to, call hold, interferences and accidental disengagements. Utilize the most fitting way and appropriate phone manners to speak with various conduct types on the phone. Embrace circle back to clients where essential.

Catching and record all contact place connections for announcing. Outfitting of SBD and RFQ Structures. Keep up with exceptional information on NSG items and new turns of events. Take part in item information instructional meetings. Liaise with important authorities to assemble data on items. Elevate item attention to public area associations (public government, commonplace government, neighborhood government and state-claimed substances). Embrace demands by clients for citations and appointments.

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Demand the approval of citations and affirm appointments as per set time spans and in consistence with the standard prescripts. Make records and forward to the executives inside the endorsed time spans. Plan documents for ETD occasions and connection to schedule ID’s on Preparing The board Framework. Examine clients’ objections and resolve by giving standard input. Recognize and raise need issues. Take care of client demands (phone, fax, email, walk-ins and references) and guarantee enquiries logged are settled inside 3 working days.

Catch student necessities on ETQA framework and guarantee exact finishing of utilizations, including the necessary supporting archives. Give direction and proposals to students or planned applicants and give input on their application. Create citations as indicated by the expected standards and guidelines. Process receipt demands and submit for handling. Make records for affirmed courses and create schedule ID and connection to the pertinent course occasion. Add course scene on the Preparation The executives Framework by catching client subtleties. Keep up with the NSG preparing schedule. Catch the rundown of students on the enrolment framework as given by the client before initiation of the course.

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ENQUIRIES : Nthabiseng Fuma Tel No: (012) 441 6108

APPLICATIONS
Email to NSG.Admin03@thensg.gov.za or hand convey to ZK Mathews Building, 70 Meintjies Road, Sunnyside, Pretoria or post to The Head: Public School of Government, Confidential Pack X759, Pretoria, 0001.

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NOTE : Inclination will be given to Youth, African Guys, Shaded Females, Hued Guys, Indian Females and individuals with handicap as per our business value necessities.

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