SABS Call Centre Agent Vacancy Pretoria Overview

Public access to national standardization services in South Africa takes a major step forward as the South African Bureau of Standards (SABS) officially opens applications for a full-time Agent: Call Centre position located at its head office campus in Pretoria, Gauteng. Operating within the Operations Branch under the Customer Partnering Division and Customer Engagement Department, this role represents a key entry point into state entity administration and corporate client engagement. SABS Call Centre Agent Vacancy

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The appointment is classified at SABS Job Grade C2. The successful applicant will serve as a core frontline interface, delivering telephonic and multi-channel customer support, resolving complex client queries on first contact, and enforcing standard operating procedures across various national industry sectors.

Job Specification Summary

Attribute	Details
Job Title	Agent: Call Centre
Reference Number	SAB260722-1
Employer	South African Bureau of Standards (SABS)
Job Grade	C2 (Operational Level)
Number of Positions	1 (Full-Time)
Location	Pretoria, Gauteng, South Africa
Branch & Division	Operations
Department	Customer Engagement
Minimum Qualification	Diploma in Customer Relations / Customer Services (NQF Level 5)
Minimum Experience	1–2 Years in Customer Support / Call Centre Environment
Closing Date	2026/08/05

SABS Call Centre Agent Vacancy Pretoria Requirements

To ensure applications successfully clear automated screening and reach the shortlisting stage, candidates must demonstrate compliance with all primary educational and experiential criteria established by SABS Human Capital management:

1. Academic Qualifications:
   • A minimum Higher Certificate or NQF Level 5 Diploma in Customer Relations, Customer Services, or an equivalent qualification in information/public relations.
2. Work Experience:
   • 1 to 2 years of practical operational experience within a fast-paced Customer Services, Information Services, or multi-channel Call Centre environment.
3. Core Technical Skills:
   • Hands-on experience with Customer Relationship Management (CRM) tracking platforms.
   • Proven track record of handling high-volume call handling, logging service tickets, generating reference numbers, and executing telephonic transfers.
4. Governance & Compliance Knowledge:
   • Foundational knowledge of risk mitigation, internal audit controls, and compliance with national privacy frameworks (POPIA).

Key Duties and Operational Responsibilities

The Call Centre Agent is tasked with driving customer satisfaction while upholding strict corporate compliance standards. Responsibilities are divided into three core management pillars:

1. Functional Customer Management

• Query Management: Receive and process all incoming telephone calls, web enquiries, emails, faxes, and written letters within stipulated target response windows.
• CRM Logging: Log every enquiry into the official SABS CRM system, issuing unique service request reference numbers to customers for tracking purposes.
• First-Contact Resolution: Use professional initiative to resolve customer queries telephonically upon initial contact whenever possible.
• Escalation Management: Route unresolved queries to appropriate internal divisions and line managers, maintaining full trace visibility until final resolution.
• Process Tracking: Perform progress verification on active support requests routed to technical divisions to ensure deadlines are respected.
• Administrative Operations: Maintain workstation system integrity, report technical faults promptly, and conduct routine customer satisfaction feedback surveys.

2. Risk and Compliance Management

• Identify potential governance risks and strictly follow fraud prevention principles.
• Supply accurate execution evidence during internal, external, and accreditation regulatory audits.
• Ensure all customer engagement workflows align with internal Standard Operating Procedures (SOPs).

3. Stakeholder Relations

• Build and maintain cohesive relations with internal units and external public/private entities.
• Represent the Customer Engagement Department in internal task teams or organizational committees when required.

Employment Equity and Privacy Notice (POPIA)

The South African Bureau of Standards operates as an equal opportunity employer. In alignment with the Employment Equity Act 55 of 1998 and the official SABS EE Policy, preference will be given to candidates whose appointment advances affirmative action goals.

By submitting an application for reference number SAB260722-1, candidates grant explicit consent to SABS to collect, store, and process their Personal Information under the Protection of Personal Information Act (POPIA). Personal data will be utilized strictly for recruitment purposes and will not be shared with unauthorized third parties.

Important Application Guidelines

Before applying, make sure you:

• Update your CV.
• Ensure your contact details are correct.
• Upload clear certified documents if requested.
• Double-check your academic information.
• Apply well before the closing date.
• Keep copies of your application confirmation.

Submitting an incomplete application may reduce your chances of being shortlisted.

submityourcv Advice

If you qualify for this opportunity, do not wait until the final day to apply. Municipal recruitment systems often experience heavy traffic close to the closing date, and last-minute technical problems could prevent your application from being submitted successfully.

Before applying, make sure your CV is updated, your academic records are ready, and your proof of residence is available. Even if you are still completing your qualification and only require workplace exposure to graduate, this programme could provide the practical experience you need to complete your studies and strengthen your future employment prospects.

Also continue applying for similar internships and Work-Integrated Learning opportunities instead of relying on a single application.

Frequently Asked Questions (FAQ)

Q1: What is the closing date for the SABS Call Centre Agent opportunity?

Answer: The closing date for this vacancy is 05 August 2026. Applications submitted after this date will not be reviewed.

Q2: What reference number must be quoted during the application?

Answer: Applicants must reference job code SAB260722-1 in all submission channels and correspondence.

Q3: Where will the candidate be stationed?

Answer: The post is located at the main SABS offices in Pretoria, Gauteng, South Africa.

Q4: Is an NQF Level 5 qualification mandatory?

Answer: SABS lists a Diploma in Customer Relations / Customer Services (NQF Level 5) as the primary requirement, with a Higher Certificate as the baseline educational threshold.